What we did:
- Review and evaluation of business adviser service and start-up service across the six Business Links in the region.
- Present recommendations for service improvement, drawing on best practice.
What the client thought:
Alli Gibbons has undertaken two separate internal process audits for the Business Link regional start-up service in the South East of England. These both involved checking process compliance across multiple teams at the six Business Link Provider sites that form part of the South East consortium. Demonstrating sound methodology, a thorough empathetic approach to her onsite investigations and insightful recommendations for service learning and improvement, the project was delivered on time and to budget. A very professional job, thank you. Stephen Cunnell, Regional Startup Manager.
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